Frequently Asked Questions

Zeoshi

Zeoshi is a revolutionary company that builds powerful A.I. tools that free storytellers from the constraints of today's workflows. We transform the way images are created and experienced. Our easy-to-use tools are available through any web browser, empowering people everywhere to tell amazing stories.

Founded by three Media & Entertainment Image-Processing experts, Zeoshi transforms your Movies and TV shows by combining cutting-edge A.I. with the awesome computing power of the AWS Cloud.
Zeoshi Uprez uses our proprietary, cutting-edge, A.I. to uprez your HD films and TV shows to 4K and 8K with extraordinary clarity and detail. Uprez takes professional video mastering formats as its input and then outputs any number of upscaled versions. For example, using HD as the source, it can output 8K and 4K UHD uprezed versions.
Perhaps you own a library of content shot at HD resolution using digital cameras, but you would like to monetize this content in new ways. Zeoshi Uprez creates very high-quality, uprezzed, 8K, and 4K/UHD versions of your content, adding value to your library.

Or, perhaps you are creating new content that requires a 4K/UHD deliverable, but the ideal camera for this production is only capable of capturing at a maximum of 2K resolution. By uprezzing your 2K Zeoshi offers a way to save you time, money, and provide you with more freedom to shoot with your preferred tools and post-produce at lower resolutions, while still obtaining a high-quality 4K/UHD deliverable.

If you would like to discuss your specific needs with us to decide if Zeoshi Uprez is right for your application, please get in touch sales@zeoshi.com
Zeoshi Uprez's A.I. is totally unlike traditional signal processing uprez algorithms that use mathematical techniques to increase the resolution while trying to preserve and sharpen the original's detail, introduce as few artifacts as possible, and run in near real-time.

Zeoshi Uprez's AI examines every pixel of every frame with sophisticated neural nets and decides how best to translate that to a higher resolution. It puts quality first, not frames per second. Then we rely on the awesome computational power of the custom, dedicated, render farm we dynamically spin up in the AWS Cloud to meet your schedules.

We input encoded media stored in S3 object storage buckets that reside in the AWS cloud, process that content in the Cloud using our algorithms, generate any number of user-specified processed outputs, and write those back to another S3 storage bucket.

Technical

We have designed Zeoshi to support as wide a range of professional video formats as possible. We currently support Quicktime wrapped ProRes. We are planning to add IMF (J2K MXF) soon with ProRes IMF following soon after. We will add more formats in response to customer demand. If you have content in a different video format that you'd like to process using Zeoshi, even if it is marked as not supported in our UI, please get in touch! sales@zeoshi.com

For source media, we support a minimum of 1280 x 720 resolution. For the processed output, we support HD (1920 x 1080), 4K/UHD (3840 x 2160), and 8K (7680 x 4320).

For input, we support all standard progressive and interlaced frame rates (23.98, 24, 25, 29.97, 30, 50, 59.94, 60). All outputs are progressive. We preserve the color and color space of the original. sales@zeoshi.com

Zeoshi Uprez is audio (and ancillary track) agnostic. The audio (and ancillary tracks) that exist on the Source content will be retained and re-muxed to any processed outputs. Zeoshi does not affect the audio of your content in any way.
Zeoshi was born in the AWS Cloud. We can be quickly spun up in any major AWS region worldwide. We are currently in two AWS regions, US West - Oregon (us-west-2) and US East - N. Virginia (us-east-1).

We will add other regions as customers request - wherever your content is. So if you have data in another region, please contact us. sales@zeoshi.com
First, you will need an AWS account. When you sign up for Zeoshi, we will create a "Source" and a "Target" S3 object storage bucket in your selected AWS account. You will need to copy the content you wish to have processed into the Source bucket. The processed output of Zeoshi will land in the Target bucket. You can then transfer the content from the Target bucket to your desired destination.

Please note that you are responsible for the costs of storing data in the Source and Target buckets, as these buckets reside in an AWS account controlled by you.
Zeoshi Uprez has a simple-to-use web-based UI to select content in your Source buckets for processing. Unlike traditional video transcoding and image processing, our proprietary A.I. decides how to translate the frame and each pixel to a higher resolution. So there are no complicated, inscrutable, parameters to set.
Please follow our troubleshooting guide [here] to resolve the most common issues.

If the guide doesn't resolve your problems, please contact Zeoshi Support with a detailed description of the issue at support@zeoshi.com.

Cost

All of Zeoshi's pricing is pay as you go. You only pay for the masters you process. Pricing details can be found here: zeoshi.com

We charge based on the length and resolution of your highest resolution output from Zeoshi Uprez. Any lower-resolution versions generated at the same time from the highest resolution copy cost a flat $400.

For example, if you need an 8K UHD output, that will be charged by its length and output resolution. If you additionally select a 4K and HD output at the same time as processing your 8K output, those will cost $400 a piece.

Please note that the flat $400 rate for down-converted outputs is only applicable when they are part of the same job as a higher resolution version. If you decide you need a lower resolution version later, you’ll need to submit another job at the full rate.

When you select content for processing, we will provide you with an estimated cost for generating the chosen outputs. You can see what the price will be before initiating processing.
Discounts are available for large volumes of content or for companies willing to partner with Zeoshi on marketing, testimonials, press releases, and joint seminars. Let's chat! sales@zeoshi.com
You are billed for Zeoshi through your AWS account via AWS Marketplace.

When you sign up to process content using Zeoshi Uprez, we direct you to the Zeoshi Uprez AWS Marketplace listing on the AWS site to subscribe to the service. Your Zeoshi and AWS accounts will then be linked. When you process content using Zeoshi Uprez, Marketplace will be notified of the activity and bill your AWS account appropriately. You will not receive a bill directly from Zeoshi.
We want you to be delighted with Zeoshi's results.

For technical concerns where problems occur as a result of technical issues with Zeoshi's systems, our team of experts will address those concerns. If it is our fault, we'll fix it at no cost to you! If our experts determine the issues are a result of the source material, we will review the frames and determine the best course of action.

We apologize that we are unable to refund the cost of processing frames that have damage or artifacts in their original video. While we are not a restoration service, we have many years of experience in that arena. We are happy to refer you to a facility that can fix issues with your originals before you use our services.

Security

Zeoshi follows AWS's best practices for Media & Entertainment. AWS Media Blogs: Designing for Studio-Grade Security

Content is only stored long-term in the Source and Target buckets that reside in your AWS account.

All of Zeoshi’s data is encrypted in transit and at rest. It is never exposed to or transferred using the internet only AWS’s super-secure data backbone and services. The data that resides in Zeoshi's locked VPC is never stored as a video file only as chunks of data with no customer identification. It is stored no longer than absolutely necessary to complete the image processing. When your job is complete, we delete all of Zeoshi's processing servers and data

All Zeoshi accounts include the option of enabling multi-factor authentication (MFA) for extra security at no additional cost. We support SMS MFA notification in the US and TOTP worldwide.
We collect the minimum amount of information required to service you. All of your personally identifiable data is stored encrypted within the physically secure confines of the AWS cloud. When running the image processing, we use no personally identifiable data.

We only share the minimum required information with AWS needed for the integration with Marketplace as described in our Privacy Policy. We do not sell or share your information with any other third parties. We don’t use cookies.
If you are confident that you no longer need Zeoshi's services for a particular project, please follow this order of operations to close your account:

First, while logged into your linked AWS account and with the proper region selected, transfer off any data contained in the Zeoshi-created Source and Target buckets that you wish to retain. Once you have a copy of everything you need, delete everything inside the Source and Target buckets.

Then, on the Zeoshi site, click "unsubscribe" in the user menu on the upper-right of the webpage. Clicking "unsubscribe" will initiate the closing of your account in Zeoshi and will also take you back to your AWS account and into the AWS Manage Subscriptions page.

In the AWS Manage Subscriptions page, click the "Manage" button on the Zeoshi Uprez subscription. Click "Actions'' and then select "cancel subscription". Then confirm that you want to cancel the subscription.

Still, in the AWS console, select the proper region in the upper-right of the page (AWS sometimes resets the region to "N. Virginia"). Then go to the Services menu and search for CloudFormation in the search bar, or select it in the list of services. Once on the CloudFormation services page, select "Zeoshibuckets" in the list of stacks, and then click "Delete." Refresh the page to confirm the deletion.

If AWS was not able to delete the "Zeoshibuckets" stacks, check to see if there are files in either the Source and Target buckets. If there are any files in the buckets, please backup them up and delete them. Then try to delete the "Zeoshibuckets" stack again. The stack cannot be deleted if there are files in the Source or Target buckets.

We will then remove your account's infrastructure from our system.